Trabajo emocional y compromiso en el trabajo en policias militares

Hannah Dantas Guedes, Sônia Maria Guedes Gondim

Resumen

O objetivo do estudo foi investigar como ocorrem as relações entre demandas e estratégias de tra-balho emocional e engajamento no trabalho em policiais militares. Participaram da pesquisa 302 policiais. Os instrumentos usados foram: Emotional Labour Scale — ELS, Emotion Work Require-ments Scale —EWRS e Utrecht Work Engagement Scale -UWES. Para testar o poder preditivo das di-mensões do trabalho emocional foram realizadas análises de regressão múltipla. As demandas de intensidade/variabilidade e de expressão de emoções negativas não apresentaram relações estatisti-camente significativas com o engajamento. As demandas de expressão de emoções positivas com ví-timas, superiores e outros policiais e a estratégia de ação profunda foram preditores positivos, ao contrário da estratégia de ação superficial que foi preditora negativa do engajamento no trabalho. Esse artigo contribui para diferenciar as demandas emocionais conforme o grupo de interação; e ca-racterizar o trabalho emocional do policial e sua relação com o engajamento, destacando a impor-tância do desenvolvimento de competências socioemocionais.

Palabras clave

Regulação emocional; Engajamento no trabalho; Polícia; Trabalho emocional

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Referencias

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